Frequently Asked Questions
Everything you need to know about building your dream backyard.
How long does shipping typically take for large outdoor structures?
Most orders are processed within 2-3 business days. Depending on your location, freight delivery for gazebos, pergolas, and play sets typically arrives within 7 to 14 business days.
What is covered under your product warranty?
We offer a comprehensive 1-year limited warranty on all components and a 5-year pro-rated warranty on wood rot and decay to ensure your investment lasts for seasons to come.
Do you offer professional assembly services?
Yes, we partner with certified third-party assembly experts. You can select the 'Professional Assembly' option at checkout to have your structure built by a qualified technician in your area.
What is your return policy for backyard equipment?
You may return your items within 30 days of delivery. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply for non-defective items.
How do I maintain the wood on my pergola or play set?
To maintain the integrity and appearance of the wood, we recommend applying a water-based sealant or stain annually and checking hardware tightness every six months.
Are your products safety tested for children?
Absolutely. All of our play sets and swing sets are rigorously tested to meet or exceed ASTM safety standards, ensuring a secure environment for your family.